THE TEAM
The people who build your agents, before you sign
AI work on ServiceNow is senior work — it is mostly judgement about what the platform can safely support. The people named in the proposal are the ones who do it, and we don’t sub-contract delivery.
Small, and deliberately so
Large integrators cannot tell you who will show up, because their staffing model does not allow it. Consultants get assigned by availability and rotated when a bigger account needs them. That is not a criticism of the people — it is how the model works at scale.
The people who scope it, deliver it
The consultant who runs your platform review is on the delivery team. Nothing is handed from a sales engineer to a stranger.
No rotation off your account
The person who finally understands your instance stays on it. That understanding is most of what you are paying for.
No sub-contracting
We do not resell someone else’s capacity. If we cannot staff it properly, we say so.
You meet them first
Before any commitment, and before anything is signed — during the review, not after the contract.
CERTIFICATION
Every consultant is ServiceNow certified
ServiceNow certifications are verifiable, and we would rather show you the specific ones held by the specific people on your project than publish a number. You get that detail during the platform review.
- CSA
- Certified System Administrator — the platform baseline every consultant holds.
- CIS — ITSM
- Certified Implementation Specialist for IT Service Management.
- CIS — ITOM / Discovery
- Implementation specialism for Discovery, Service Mapping and Event Management.
- CIS — CSM
- Implementation specialism for Customer Service Management.
- CIS — Vulnerability Response
- Implementation specialism within Security Operations.
- CAD
- Certified Application Developer — scoped applications and platform development, which is what building custom agents actually is.
- AI credentials
- ServiceNow’s AI and Now Assist certification track is still young and changing. Ask us which we currently hold rather than trusting a badge on a website — including ours.
Independent since 2022, out of Brussels
We work on ServiceNow and nothing else. No reseller margin, no adjacent product to steer you toward, no incentive to make a project bigger than it needs to be.
We stayed independent for one reason: on large delivery teams the person who finally understands your instance gets rotated onto the next account. Here they don’t.
NEXT STEP
Tell us what's not working
Thirty minutes, a certified consultant, and a straight answer about whether we can help. If we can’t, we’ll say so and point you somewhere better.