We read the instance, not the documentation
Documentation tells you what somebody intended. Update sets, custom tables, integration logs and catalogue usage tell you what actually happened. That gap is where the cost sits.
You keep the findings either way.
The 30-day platform review
Every engagement starts the same way, whether or not it turns into a project.
- Week 1We read the instance, not the documentation
Update sets, custom tables, integration logs, CMDB health, catalogue usage, change throughput.
- Week 2We talk to the people who use it
Service desk agents, a change manager, two or three requesters. Fifteen minutes each. This is where the real failure modes surface.
- Week 3Findings
What is working, what is costing you, what is actively getting worse, and what to fix first. Ranked by cost of inaction.
- Week 4A costed plan
Scope, sequence, duration, price. Specific enough to execute.
You keep the report and the plan whether or not you work with us. If the right answer is that you don’t need us, that’s what it will say.
Configured, not customised, wherever that holds
Out-of-the-box where out-of-the-box works. Every deviation gets written down with the reason it exists, so your next upgrade is a decision rather than an archaeology project.
Your admins get the update sets, the design decisions and the reasoning. We are not trying to become a dependency.
Four things that decide the timeline
A decision-maker per process
Someone who can say yes to how incident or change will work. Projects stall on absent process owners far more often than on technology.
Read access to the instance, early
We can assess far more from the platform than from a workshop. Getting access in week one is the single biggest schedule lever.
An honest answer about what is already broken
We will find it anyway. Telling us up front saves a week.
Someone to hand over to
A named admin who will own the platform afterwards, involved from the start rather than trained at the end.
Start with the review
Thirty minutes, a certified consultant, and a straight answer about whether we can help.